Our current hours of operation are:
Monday – Friday: 9 AM – 10 PM Eastern time
Saturday: 9 AM – 6 PM Eastern time
Sunday: Closed

Holiday Exceptions:
Memorial Day: Closed
Independence Day: Closed
Labor Day: Closed
Thanksgiving Day: Closed
Christmas Eve: 9 AM – 2 PM Eastern time
Christmas Day: Closed
New Year’s Eve: 9 AM – 6 PM Eastern time
New Year’s Day: Closed

All other holidays are regular hours

Currently, Tech to Us only provides services to customers in the United States and Canada.

Tech to Us offers technical assistance for all computers and computer-related devices in your home. This includes, but is not limited to, desktops, laptops, monitors, smartphones, tablets, routers, modems, network adapters, digital cameras, software applications, printers, multi-function machines, scanners, and networked electronics.

No. Tech to Us offers remote technical assistance via the phone or internet. Since over 95% of issues can be resolved remotely, the service is ideal for the vast majority of issues that may occur with your technology. For the other 5% of issues, we can still guide you toward a solution or act on your behalf to achieve a resolution.

While most of our technicians have one or more industry-standard certifications, it is not a requirement. We find that certifications alone are not a good indicator of how knowledgeable a technician is. Anyone can cram for, and pass, a certification test. We value education, experience, knowledge, and ability above all else. Our in-depth interviewing process allows us to discover these things along with how well they communicate and present themselves. We then have continuous training and improvement processes to ensure our team is always getting better and keeping up to date on the latest technology.

We support ALL companies’ products that manufacture computers, consumer technology devices, computer-related peripherals, and software. This includes, but is not limited to:

Computers & Laptops

• Dell
• HP (Hewlett-Packard)
• Lenovo
• Apple (Mac, MacBook, iMac)
• Microsoft (Surface devices)
• Acer
• Asus

Printers & Scanners

• HP (DeskJet, OfficeJet, Envy, LaserJet)
• Canon
• Epson
• Brother
• Lexmark

Mobile Devices & Tablets

• Apple (iPhone, iPad)
• Samsung (Galaxy phones & tablets)
• Google (Pixel phones, Pixel tablets)
• Motorola
• OnePlus

Networking (Consumer-grade)

• Netgear
• TP-Link
• Linksys
• ASUS (routers)
• Eero (Amazon)

Peripherals & Accessories

• Logitech (mice, keyboards, webcams)
• Razer (consumer gaming peripherals)
• Microsoft (keyboards, mice, webcams)

Monitors & TVs

• Samsung
• LG
• Dell
• Acer
• Asus
• Sony

Smart Home Devices & Ecosystems

• Amazon (Echo, Alexa, Ring, Blink)
• Google (Nest Hub, Nest Thermostat, Nest Cameras, Google Home)
• Apple (HomeKit, HomePod, Apple TV)
• Ring (video doorbells, cameras)
• Arlo (cameras, doorbells)
• Roku (streaming devices, TVs)
• Philips Hue (smart lighting)
• Ecobee (smart thermostats, sensors)
• Honeywell (smart thermostats, security)
• Wyze (cameras, plugs, bulbs)
• TP-Link Kasa (smart plugs, switches, bulbs)
• SimpliSafe (DIY home security systems)

Email & Cloud Services

• Microsoft (Outlook, OneDrive, Hotmail/Live/MSN)
• Google (Gmail, Google Drive)
• Apple (iCloud, Mail)
• Yahoo Mail
• AOL Mail

We fully support Microsoft Windows 10, Windows 11, and Mac OS X 10.6 and above. Additionally, Tech to Us supports mobile operating systems such as Android and iOS (iPhone & iPad).

Tech to Us supports a wide variety of everyday technology needs. Some of the most common include:

• Virus & Malware Removal – Getting rid of infections and helping protect your computer
• Computer Tune-Ups – Fixing slowness, startup issues, and improving performance
• Software Help – Installing programs, updates, and troubleshooting errors
• Internet & Wi-Fi Issues – Connecting computers, smartphones, tablets, routers, and modems
• Home Networking – Setting up and fixing wireless or wired networks, including extenders and mesh systems
• Printers & Scanners – Installation, setup, and troubleshooting across popular brands
• General Computer Errors – Support for Windows 10, Windows 11, and Mac
• Email Help – Outlook, Gmail, Yahoo, iCloud, AOL, and other email accounts
• Data Backup & Recovery – Setting up backups and helping recover files when possible
• Devices & Accessories – Help with webcams, monitors, external drives, keyboards, and more
• Cloud Services – Google Drive, OneDrive, iCloud, Dropbox, and similar platforms
• Account & Password Help – Assistance with logins, resets, and account security
• Smartphone & Tablet Support – iPhone, iPad, and Android device setup and troubleshooting
• Smart Home Devices – Amazon Alexa, Google Nest, Ring, Philips Hue, Ecobee, and others
• Security & Privacy – Setting up antivirus, firewalls, and safe computing practices
• General Tech Questions – Friendly guidance on everyday technology challenges

Yes. Tech to Us utilizes remote assistance at no additional cost. This is the easiest and most efficient way to see and resolve any issues at hand. To resolve most issues, and to connect to your computer, a working internet connection is required. If your internet connection has stopped working, our technicians will assist you over the phone.

This varies depending on the nature and severity of the problem. A resolution of a basic issue may take as little as ten minutes, although most issues will take longer than that. More complex issues can feasibly take an hour or longer depending on a variety of factors. For example, malware removal takes on average anywhere from 2 – 3 hours to fully resolve. Tech to Us works as efficiently as possible to resolve issues and answer questions. We’ll be fast, but we will never sacrifice the quality of the work that we provide.

No. Tech to Us can only resolve issues that do not require physical repair (which are the vast majority of issues). Please keep in mind, however, that we can still guide you toward a solution or may be able to act on your behalf to get whatever it may be resolved via a third-party.

No. Tech to Us has no control over and does not manage the connection between your ISP and your home.

This icon is a shortcut to our “Quick Connect” software. The Tech to Us Quick Connect icon is a quick and easy way to chat with one of our techs and invite them to remote into your computer. It does not run unless you intentionally launch it, and it does not allow us to connect to your computer without your permission. For ease and convenience, this needs to remain on your system while you have active services with us, but it can be uninstalled from your control panel just like any other program. As of January 2026, this now also works with Mac. Please note this does not work with smartphone like iPhone or Android devices.

Absolutely not. The only way that our technicians can access your computer is if you intentionally request help and then allow us to connect. We have no way of logging into your computer without your consent.

Please visit our pricing page for the latest pricing details.

Absolutely not. The prices stated on our website or the prices provided by a Tech to Us representative are exactly what you pay.

All plans include support for 1 computer (PC or Mac). Tech to Us has no limit on the number of secondary devices that we support or the number of issues that you may present to us, except in extremely rare cases of very high usage. See our Terms of Use for more information.

We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and debit cards (debit cards must have a Visa or MasterCard logo to be accepted). We do not accept cash, money orders, checks, direct bank transfers, or ACH.

Tech to Us takes extraordinary measures to ensure that all customer data is stored securely and that card information is transferred in the most secure way possible. Tech to Us also maintains PCI compliance which is the industry standard for credit card security practices.

Please call us and a Tech to Us representative will be happy to update your information.

Yes. The plans will automatically charge your card each billing cycle (monthly or yearly) as long as the plan is active.

All of our Home Support plans include a 100% money-back guarantee on the initial incident with us. If the technician has tried everything possible to resolve your issue, and the problem still exists, you will receive a full refund. Please see our Terms of Use for full details about our money-back guarantee policy.

Yes absolutely. If you wish to upgrade or downgrade your service for any reason, please simply call us and we’ll be happy to discuss your options.

Yes. If you find that a different bill date is more convenient for you going forward, please call us, and we’ll be happy to work with you to make it a different date each month or year, as long as it’s within the same calendar month. For example, if your yearly plan next renews on May 4th, we can’t change the billing date to July 10th; we can make it any other day in May.

No, we cannot put your plan on hold since plans include licensed security software and cloud data backup services that cannot be paused without removing the software and/or losing all the backed-up data.

We understand that your financial situation can change and that you may find it more difficult at times to pay for service. Tech to Us appreciates you as a customer and we want to work with you to ensure that you are able to maintain service without it being a financial burden. Please call us to discuss your options with a Tech to Us representative.

Tech to Us processes all credits and voids immediately upon approval to expedite the time for funds to be credited or become available to your account. Please note that the process can vary in length depending on the speed of the credit card processors and your particular financial institution. Your credit may take up to 10 business days to complete. We have no control over the speed at which funds become available again or when a credit is posted to your account.

Please call us, and a Tech to Us representative will be able to assist you with the cancellation process. Additionally, before disputing a charge with your bank or credit card company, please get in touch with us. A Tech to Us representative will work with you to clarify and potentially refund any charges in question. If there is an error on our part, we will rectify it immediately.

No. Tech to Us home support plans do not have any extra cancellation fees if you no longer need the service.

Absolutely not. Tech to Us prides itself on providing exceptional customer service regardless of the reason that you are calling. While we will, of course, attempt to work with you to maintain your service, we will at no point force or pressure you into keeping it. However, we will ask you about your overall experience and reason(s) for canceling in an effort to ensure that we are providing the best possible service.

No. Tech to Us does not provide prorated refunds. If you cancel before your current support period ends, you will still receive service for the rest of that time frame. The plan would then not automatically renew going forward.

If you are calling on behalf of someone else to cancel a home support plan, we require direct consent from the paying customer or a power of attorney to proceed. Proof of power of attorney can be provided via mail or email, while direct consent can be provided verbally over the phone. If the customer has passed away, a published obituary or a copy of a death certificate is required to cancel services. This policy protects the legal rights of our company and our customers.

Yes. Tech to Us offers data backup services as part of our Premier and Diamond plans.

Yes. For ease of use, reliability, and security; cloud-based data backup is the best option.

Cloud data backup securely makes a copy of your important data to a secure location on the internet for easy recovery in the event that something happens to your computer. This is better than using an external device, as external devices are prone to corruption, damage, failure, and physical loss such as theft or misplacement. Having your important data backed up “offsite” eliminates these risks while adding a significant convenience and reliability factor. Additionally, the backup software automatically backs up your important data up to 8 times a day.

Of course! Before your data is uploaded to our servers, it is first encrypted on your device. It is securely sent via a secure SSL (Secure Socket Layer) connection. The data is then stored in world-class data centers that employ the highest security standards. For additional security, you have the option to use a 256-bit AES key; which is military-grade encryption.

Yes. The Tech to Us data backup service is HIPAA compliant.

Yes. In addition to backing up your data to the cloud, the software can be set to back up the data to your external device.

Yes. The data backup mobile app can be installed and set to automatically back up your photos and videos to the cloud. It also allows you to easily share them across multiple devices.

Yes. The data backup software can be installed on multiple devices. It works on Windows, Mac, Android and iOS (iPhone and iPad).

Yes. For security purposes, as soon as your backup account is canceled, all of the backed up data will be deleted from the secure cloud servers.